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RETURN POLICY

Return / Exchange Policy

At VELO we pride ourselves in ensuring our customers are satisfied with the products / services that they choose to source from us. It is our opportunity to offer service levels above our competitors in the market. When a customer requests a Return / Exchange the following guidelines apply:


  • Under 30 Days – 100% refund for unused product *Online orders cancelled by purchaser are subject to a 3.5% processing fee. The return amount will be reduced by this amount. Return shipping is the responsibility of the buyer.

  • 30-90 Days – 100% in store credit for unused product

  • Over 90 Days – Trade in process applies – unused or used product – At the discretion of management

  • Returns / Exchanges for used product under 30 days on approval of management

  • All SALE items are Final Sale


Our customers are provided with the following Return / Exchange Policy Statement:

 If you are not 100% satisfied with your purchase, you can return the product and get a full refund or exchange the product for another one of equal value or upgrade. You can return a product for up to 30 days from the date of purchase. *Online orders cancelled by purchaser are subject to a 3.5% processing fee. The return amount will be reduced by this amount. Return shipping is the responsibility of the buyer.