Return / Exchange Policy
At VELO we pride ourselves in ensuring our customers are satisfied with the products / services that they choose to source from us. It is our opportunity to offer service levels above our competitors in the market. When a customer requests a Return / Exchange the following guidelines apply:
Under 30 Days – 100% refund for unused product *Online orders cancelled by purchaser are subject to a 3.5% processing fee. The return amount will be reduced by this amount. Return shipping is the responsibility of the buyer.
30-90 Days – 100% in store credit for unused product
Over 90 Days – Trade in process applies – unused or used product – At the discretion of management
Returns / Exchanges for used product under 30 days on approval of management
All SALE items are Final Sale